Metrics and KPIs: Instruments for measuring the success of the company

Measuring and evaluating corporate performance is of crucial importance. Metrics and KPIs (Key Performance Indicators) are indispensable tools in this regard. They enable companies to quantify their performance, track progress, and effectively manage their goals.

Metrics are quantitative measures used to capture specific aspects of a company's performance. They are used to measure the current status of processes, activities, and goals, provide an objective basis for decision-making, and allow companies to monitor their performance over time.

KPIs are strategically selected metrics to measure the success of the business against specific objectives. They focus on the key aspects that are crucial for achieving the company's goals. KPIs serve as performance indicators that enable companies to monitor progress toward goal achievement and make adjustments. KPIs provide a clear guideline for management and employees to focus their attention on key performance areas.

Our approach for fast and effective optimization of measurement and reporting systems:

1. Clarify requirements
2. Define roles and responsibilities
3. Define Key Performance Indicators
4. Set up and optimize measuring system
5. Prepare and report data
6. Anchor reporting in the organization

In addition to the definition of KPIs, OKR (Objective Key Results) are also included in our services.

The basis for reporting is the ability to draw insights from the data. To do this, it is important to use the right analysis tools. We impart the necessary knowledge and help with the selection of tools for data analysis.

As a data source and analysis tool can be used, for example, ServiceNow.