About us

We understand change

About us

A strong team at your side

About us

Personally there for you

About us

Our experience brings you further

About us

Write your personal success story with us

About us

The strong partners at our side

About us

Challenging projects need outstanding experts

About us

Future means sustainable change

About us

We transfer knowledge

Management Consulting

Your competent partner

PROCISE is the right partner for companies to successfully master the challenges of transformation.

PROCISE has been operating as a management consultancy in the European and global market for 20 years. With our team and our network of specialists, which has grown over the years, we support companies from strategy development to implementation in partnership. We are specialists for the optimization of business processes and develop with our customers needs-based solutions for cost optimization and efficiency increase. The focus is on the benefit for the customer. We work in an agile, flexible and pragmatic way to drive the digital transformation forward.

Our industry focus is on industries with high change dynamics, such as:

  • Financial services provider
  • Insurance
  • Internet service provider
  • Trade
  • Logistics

We support companies not only as consultants and experts, but also as trainers and coaches. Only a sustainable, anchored change culture will lead to the desired success in the long term.

Our Team

Your competent experts

  • Anja Beyersdorff

    CEO

  • Frank Bornhöft

    COO

    Lean Six Sigma Master Black Belt, Professional Scrum Master, SAFe Scrum Master

  • Silke Giessmann

    Management Consultant

    Lean Six Sigma Master Black Belt, Professional Scrum Master, ServiceNow CSA

  • Dr. Frederik Tammen

    Senior Consultant

    Lean Six Sigma Black Belt, Professional Scrum Master, ServiceNow CSA

  • Astrid Berthold

    Principal ServiceNow Business Analyst

    Programme and project management, ITSM, ITOM
    ServiceNow CSA

    (Team ProServ)

  • Marcus Böck

    Principal ServiceNow Architect

    Platform Design, Migrations, Health Checks
    ServiceNow CSA & CIS, ITIL

    (Team ProServ)

  • Lisa Kneidl

    Senior Business Analyst

    Solution Design, Workflow Design, Integrations, Digital Workplace
    ServiceNow CSA, Celonis Data Analyst

    (Team ProServ)

  • Hussein Al-Ani

    Technical ServiceNow Consultant

    Implementation, Development, Performance Analytics
    ServiceNow CIS ITSM & PPM, CAD, CSA, Celonis Data Analyst & Engineer, ITIL 4

    (Team ProServ)

  • Dagmar Dorbritz

    Office Manager

  • Karin Dolezol

    Marketing

    Medienmanagement (B.A.), Green Belt

  • CSA: Certified System Administrator
    CIS: Certified Implementation Specialist
    CAD: Certified Application Developer

Our Locations

Frankfurt

PROCISE GmbH
Fellnerstraße 5
60322 Frankfurt am Main
+49 69 24240660
info@procise.com




Munich

ProServ GmbH
Ludwigstraße 9
80539 Munich
+49 89 - 588 08 3667
info@proserv-now.com

These are our customers

PROCISE is the right partner for companies to successfully master transformations.


For more than 15 years we have been operating as an international management consultancy based in Frankfurt am Main and Munich.

Here is a selection of our recent customers with whom we are currently implementing exciting projects and/or whose employees we are qualifying in training and workshops:

In over 20 years we have successfully completed projects with national and international customers.

In the following you will find a selection of success stories from various industries.

Financial services - CIP project

Introduction of a continuous improvement programme (CIP) at a bank with a balance sheet total of around EUR 12 billion, 150 branches and over 1300 employees.

In addition to process management, the introduction of the CIP programme was an important element in achieving the strategic goals. By selecting a suitable methodology for the bank and imparting methodological knowledge, a large number of improvement projects (with a focus on cost reduction) were successfully implemented in the business units. The pilot unit was the back office passive division with 8 successful optimisation projects.

PROCISE supported the bank from conception to successful implementation. Today, the CIP programme is independently controlled and coached by the internal programme management. PROCISE trains additional employees as required and certifies them after successful completion of their optimisation project. The support was provided primarily over a period of 3 years with a team of 2 consultants.


Financial Services - Efficiency Program

Introduction of an efficiency program (Lean Six Sigma) at an internationally active financial services provider with over 1400 employees

Development of an efficiency program as part of the strategic goal "Growing without Growth". Generation of measurable and sustainable cost savings through internally implemented optimization initiatives.

PROCISE has supported the company from conception to successful implementation. The implementation was conducted in several waves of 6 months each. After the successful pilot phase, the program was rolled out company-wide. Each wave delivered measurable cost reductions of more than EUR 2 million with 5 optimisation initiatives.

PROCISE provided support from consulting (concept and initiative selection) to the implementation of tailor-made training (German and English) and coaching of the initiative leaders. Tandems of two Lean Six Sigma Green Belts were used to implement the extensive optimization initiatives. Starting with wave 3, selected Green Belts were further qualified as Black Belts in order to continue the efficiency program independently. Support was provided over a period of 3 years with a team of 2 to 4 consultants and Master Black Belts.


Retail - Outsourcing

Business Process Outsourcing at an international retail company with net sales of 21.5 billion EUR and over 50,000 employees.

Support in the sustainable optimization of international business processes. Support from process analysis to outsourcing. This included support from tendering and supplier selection to the relocation of processes abroad to an outsourcing partner in India.

Provision of experts with a focus on process consulting, change management consulting and project management office support.

Active support in all sub-projects by moderation of workshops, contribution of methodological expertise, process documentation, organization of control meetings and documentation/reporting of results. Creation of a concept for the development of a managed services organization. Accompanying the company through targeted support with appropriate expertise in Germany and internationally. The support was provided over a period of 2 years with a team of 4 consultants.


Insurance - Operational Excellence Program

Introduction of an efficiency program (Lean Six Sigma) at an internationally active insurance service provider.

Development of an efficiency program as part of the strategic goal alignment. The focus was not exclusively on generating measurable cost savings, but on the sustainable optimization of business fundamentals as part of a "Journey to Operational Excellence". This also included management development and support in designing a new strategy.

PROCISE supported the company from the conception to the successful implementation. The implementation was performed in two waves of 6 months each. Each wave provided the transparent basis for further cost reduction projects with 6 optimization initiatives.

PROCISE provided support from consulting (conception and initiative selection) to the implementation of tailor-made trainings and coaching of the initiative leaders and programme managers.

Teams of two to three Lean Six Sigma Green Belts were deployed to implement the extensive optimization initiatives. Starting with wave 2, selected Green Belts were further qualified as Black Belts. From the Black Belts a Master Black Belt was created, which now continues the efficiency program independently.

The support was provided over a period of one year by a team of 2 consultants (Master Black Belts), who continue to support the further development of the program as required.

Our Partners

ProServ is a registered Premier ServiceNow Partner based in Frankfurt (Main), Munich and Toruń (Poland). ProServ offers a wide range of services – exclusively for ServiceNow! ProServ has experts that work in the ServiceNow space since 2008 with a proven track record in implementing and managing ServiceNow projects at any scale.

Horváth & Partners is an independent, international management consulting company with more than 1000 highly qualified employees at locations in Germany, Austria, Switzerland, Hungary, Romania, Saudi-Arabia and the United Arab Emirates. The membership of the Cordence Worldwide global management consulting alliance strengthens our ability to undertake consulting projects in important economic regions of the world with the highest professional expertise and precise knowledge of local circumstances.

The core competencies of Horváth & Partners are corporate management and performance optimization - for the entire company as well as for the business and functional areas of strategy, organization, sales, operations, controlling, finance and IT. Horváth & Partners stands for project results that create sustainable benefits. This is why Horváth & Partners accompanies its clients from the business concept to the anchoring in processes and systems.

consyNEO is a consulting company founded in 2018 by Eva Zehler and Ingo Köhler. It is based in Hessen and specializes in process consulting and product development with a focus on the financial services industry. In agile as well as in classic projects, consyNEO accompanies its clients starting with project set up and conception, but focuses on excellent implementation and sustainable change. In addition to a high level of project management expertise, a key guarantee of success is close cooperation with the people in the company and thus the development of a high level of personal competence and the ability to change among consyNEO's customers.

Your next career step starts here.

We are looking for talents with experience in ServiceNow or Lean Six Sigma.

We are looking forward to receiving your application.

To the German job descriptions

For a more sustainable future

Change also means responsibility

Companies and markets are changing. However, sustainability is an elementary factor if we are to remain successful in the future. This is why we at PROCISE already attach great importance to sustainability.

  • We use 100% green electricity
  • Reduction of paper through cloud solutions
  • Use of recycled paper
  • Organic Fairtrade Coffee and Cocoa
  • Electric cars as company car

Our Business Blitzlichter deal with current topics in the areas of digitization, project and change management. We explain them in a simple and understandable way and show how you can use them in your company.

Our current Business Blitzlicht on SAFe (Scaled Agile Framework):


Subscribe to our YouTube channel to be informed about new topics and Business Blitzlichter.

Your Expert
Anja Beyersdorff
+49 69 24240660

Fellnerstraße 5, 60322 Frankfurt am Main

Your Expert
Anja Beyersdorff
Anja Beyersdorff
+49 69 24240660

Fellnerstraße 5, 60322 Frankfurt am Main

Your Expert
Frank Bornhöft
Frank Bornhöft
+49 69 242406619

Fellnerstraße 5, 60322 Frankfurt am Main

Your Expert
Silke Giessmann
Silke Giessmann
+49 69 242406614

Fellnerstraße 5, 60322 Frankfurt am Main

Your Expert
Dr. Frederik Tammen
Dr. Frederik Tammen
+49 69 242406620

Fellnerstraße 5, 60322 Frankfurt am Main

Your Expert
Astrid Berthold
Astrid Berthold
+49 69 24240660

Fellnerstraße 5, 60322 Frankfurt am Main

Your Expert
Marcus Böck

Ludwigstraße 9, 80539 München

Your Expert
Lisa Kneidl
Lisa Kneidl
+49 69 24240660

Ludwigstraße 9, 80539 München

Your Expert
Hussein Al-Ani
Hussein Al-Ani
+49 69 242406617

Fellnerstraße 5, 60322 Frankfurt am Main

Your Expert
Dagmar Dorbritz
Dagmar Dorbritz
+49 69 24240660

Fellnerstraße 5, 60322 Frankfurt am Main

Your Expert
Karin Dolezol
Karin Dolezol
+49 69 242406615

Fellnerstraße 5, 60322 Frankfurt am Main