Trainings/Workshops

Knowledge is practical implementation not just grey theory.

Trainings/Workshops

Knowledge is practical implementation not just grey theory.

Objective of the workshop

In this workshop, the participants learn how to use the ServiceNow Integration Hub safely. Using an exemplary integration with a marketable agile third-party tool, participants will learn how to create a bidirectional interface between this tool and ServiceNow without programming knowledge. After the training, participants should be able to define and implement standard interfaces in their own organization.

Prerequisites

  • Basic knowledge of ServiceNow
  • ServiceNow Fundamentals Training is an Advantage
  • First experiences with Flow Designer (e.g. PROCISE training course) and Action Designer

Agenda

  • Presentation of the Integration Hub
  • Demonstrate the opportunities with Integration Hub to leverage the benefits of ServiceNow
  • Safety concept of hub integration
  • Learn how to work with simple integrations with
    • Simple REST Calls
    • Authenticated Integration Calls
    • A simple connection to Jira to exchange information on incidents in an agile project.
  • Assessment of work results and suggestions for improvement

Target audience

  • IT and process managers who are interested in ServiceNow and have no programming skills

Further information

  • Language: German or English
  • Duration: 1 day
  • Price: 700 € (plus VAT)
  • Dates: on request
  • Remote 4 hours: 400 € (plus VAT)

Location: PROCISE, Frankfurt or as in-house training

Objective of the workshop

In this workshop, the participants learn how to use the ServiceNow Flow Designer safely. They learn to create simple processes and workflows as well as automated actions that can be used in a live system. No programming skills are required, you will work in a simple graphical design interface.

Prerequisites

  • Basic knowledge of ServiceNow
  • ServiceNow Fundamentals Training is an Advantage

Agenda

  • Presentation of the Flow Designer
  • Demonstrate how Flow Designer can be used to increase the value of ServiceNow
  • Learning the functionality by creating
    • Flows
    • Subflows
    • Actions
  • Assessment of work results and suggestions for improvement

Target audience

  • IT and process managers who are interested in ServiceNow and have no programming skills

Further information

  • Language: German or English
  • Duration: 1 day
  • Price: 700 € (plus VAT)
  • Dates: on request
  • Remote 4 hours: 400 € (plus VAT)

Location: PROCISE, Frankfurt or as in-house training

Your Expert
Silke Giessmann
+49 69 242406614

Fellnerstraße 5, 60322 Frankfurt am Main