Improve performance

How do I recognize opportunities and risks?

Before a crisis

Implement early warning system

  • Define and prepare a crisis intervention team
  • Implement indicators for the early identification of risks
  • Create and maintain a reaction/emergency plan

During the crisis

Consistently doing the right thing. Joining forces.

  • Activate crisis intervention team
  • Business Continuity Management (Quick Check)
  • Planning and managing rollback

After the crisis

Take the offensive.

  • Identify potentials and implement measures (cost reduction, supply chain/process optimization, automation, risk reduction)
  • (Re)start cost reduction or operational excellence program
  • Develop new business models and innovations

What can be done quickly to improve your own situation?

Your challenge

Regulatory requirements demand up-to-date process descriptions and workplace instructions. At the same time, you want to focus your efforts on the customer and on generating business. Your own process experts should invest the available working time in projects and not in process documentation.

Your goal

  • Process documentation is up-to-date and meets the regulatory requirements
  • Create process documentation with minimal effort for your own organization
  • Process recording should be possible without an on-site visit
  • Defined standards for process modelling are followed

Our solution approach

  • Recording of processes within the framework of a video conference at a fixed price
  • Use of industry standards like BPMN 2.0
  • Provision of the result in electronic form (e.g. XML format)
  • Regular maintenance of your existing process descriptions (updating, standardization) with maintenance contract

Additional services

  • Development of a process management system (process house, key figures, measurement system... including change management)
  • Coaching and training of your employees with regard to process management (also remote and via elearning)
  • Digitization of the optimized processes (e.g. with RPA..)

We take over the process modelling for you so that you can concentrate on your business.

We call this "process management as a service".

Your challenge

The current crisis is forcing your company to relocate a large proportion of its employees to the home office. The lack of personal contact makes cooperation more difficult. Managers want to know what employees do every day and how they can manage them best. The staff is insecure, partly demotivated and loses the bond to the company.

Your goal

  • Transparent status about the mood in the company (of employees and managers)
  • Strengthening cohesion and loyalty to the company
  • Increasing productivity in the home office
  • Increase of (IT) security in the home office

Our solution approach

  • Rapid recording of the current mood (anonymous survey, interviews by sample)
  • Identification of risks and optimization potential to improve the current situation
  • Check the following topics: Technical infrastructure, work organisation including roles & responsibilities, work process and communication, cooperation and trust
  • Provision of a decision template with implementation proposal

Additional services

  • Implementation of the recommended measures, e.g. by providing interim managers
  • Optimization of the technical infrastructure for working in the home office
  • Coaching of your employees during the implementation of measures (also remotely)

We make working in the home office more productive and safer.

Your challenge

Many of the current processes are manual. This causes long processing times, unnecessary error possibilities and high processing costs. Instead of moving processes abroad, you want to operate them in Germany at competitive costs. You want to become more independent of the availability of qualified specialists in order to be able to meet growth targets.

Your goal

  • Significantly reduce process costs (processing times, rework)
  • Scalable processes that enable growth without increasing staff
  • Consistently high process quality independent of the process load

Our solution approach

  • Clarification of the assignment (objectives, scope, roles) within the framework of a kick-off workshop
  • Quick check of the current (IT) infrastructure and core processes (load, quantity, capacity commitment, quality...)
  • Identification of options for increasing the level of automation (e.g. RPA solutions, ServiceNow...)
  • Selection of a business process for piloting a suitable automation solution
  • Automation of one or more business processes and measurement of benefits
  • Presentation of the result with recommendation for the further roll-out
  • Creation of a roadmap with further possible applications and assessment of potential

Additional services

  • Optimization of business processes before automation
  • Increase the speed, quality and performance of your processes while reducing costs.

Your challenge

The crisis has shown that your business model is subject to various risks. You want to be better prepared for future crises in order to lead your company safely and successfully through current and future crises.

Your goal

  • Evaluation of the current business model with regard to crisis resistance (learning from the crisis)
  • Increase of business robustness (focus on services that are also needed in/after the crisis)

Our solution approach

  • Implementation of lessons learned workshops
  • Evaluation of the current portfolio with regard to robustness during and after the crisis (risk assessment)
  • Development of measures to reduce business risks (e.g. alternative suppliers/ materials, adjustment of supply chain/ pricing models ...)

Additional services

  • Agile product development in 5 days (design sprints) to seize new market opportunities
  • Increase of the data quality of relevant key figures
  • Support of your organisation in the implementation of measures (also remotely)
  • Coaching and training of your employees during the changeover (also remote)

Contact us.

    Your Expert
    Frank Bornhöft
    +49 69 242406619

    Fellnerstraße 5, 60322 Frankfurt am Main