PROCISE | YOUR TRUSTED ADVISOR

Solutions
- Sulutions area
- Customer Service
  - Solutions
  - Customer Experience
    - Customer Experience
      
      Connect and empower the whole company to increase customer loyalty and improve the bottom line.
      Learn more
  - Customer Centric Workflows
    - Customer Centric Workflows
      
      Connect the entire organization, transform operations, and empower employees to quickly, transparently, and proactively address customer needs.
      Learn more
  - Self Service
    - Self Service
      
      Enable customers to self-serve requests on a broad range of topics, using their preferred channels, without needing to wait for an agent.
      Learn more
  - Mobile First
    - Mobile First
      
      Make personalized self-service available anytime with a native virtual agent. Start today. Make it easy to find help and submit requests via a consumer grade mobile experience.
      Learn more
- Intelligent Automation
  - Solutions
  - Automate and Connect Anything
    - Automate and Connect Anything
      
      Ensure seamless workflows. Connect systems across the enterprise and automate everyday tasks so your teams can do the work they love.
      Learn more
  - Creator Workflows
    - Creator Workflows
      
      Build connected digital workflow apps fast with a low-code platform.
      Learn more
  - Predictive Intelligence
    - Predictive Intelligence
      
      Reduce manual work with machine learning classification of tasks, incidents, and cases at scale.
      Learn more
- Operational Excellence
  - Solutions
  - Workflow & Valuestream Analysis
    - Workflow & Valuestream Analysis
      
      End-to-End analysis of business processes. Creation of transparency and identification of optimization potential.
      Learn more
  - Manage your Risk
    - Manage your Risk
      
      Identify process risks and assign them to processes. Make risks transparent and measurable. Establish a risk management system for continuous risk reduction.
      Learn more
  - Activate ESG Across the Enterprise
    - Activate ESG Across the Enterprise
      
      ESG is more than sustainability reporting. We implement sustainability management with continuous improvement.
      Learn more
  - Metrics & KPIs
    - Metrics & KPIs
      
      Implement an effective measurement system to track goals. We use proven standards such as OKR or KPI definitions.
      Learn more
  - Innovation with Agile Methods
    - Innovation with Agile Methods
      
      Accelerate your product and service development. Develop prototypes in days, not months.
      Learn more
- Technology Excellence
  - Solutions
  - Optimize Operations
    - Optimize Operations
      
      Expand services while reducing costs, deliver high quality employee experiences, and drive operational resilience, all with significant efficiency gains and less risk.
      Learn more
  - Strategize your Portfolio
    - Strategize your Portfolio
      
      By connecting departments with a single platform, you can automate the end-to-end IT asset lifecycle with workflow. Save millions with actionable insight across the enterprise.
      Learn more
  - Continuous Delivery
    - Continuous Delivery
      
      Continuous delivery is an approach to software development where complete software portions are delivered in a ready-to-deploy format in short, controlled cycles.
      Learn more
  - Scrum / Agile
    - Scrum / Agile
      
      Prioritize, plan, and manage agile portfolios for optimal business value. Simplify execution so your teams can deliver products and services faster.
      Learn more
  - SAFe
    - SAFe
      
      Prioritize, plan, and manage agile portfolios for optimal business value. Simplify execution so your teams can deliver products and services faster.
      Learn more
- Workflow Excellence
  - Solutions
  - Optimization
    - Optimization
      
      Align processes with the customer (internal/external). Effectiveness of processes is specifically improved by eliminating waste and increasing value creation.
      Learn more
  - Standardization
    - Standardization
      
      Document processes in a way that ensures easy digitization.
      Learn more
  - Compliance
    - Compliance
      
      Develop efficient process documentation to meet legal requirements with an acceptable level of effort.
      Learn more
  - Metrics & KPIs
    - Metrics & KPIs
      
      Make your processes measurable and managable with the help of key performance indicators.
      Learn more
- Industries
- Value acceleration
Products
- Products area
- The Clinic
  - Products
  - Stop the Bleeding
    - Stop the Bleeding
      
      Provide immediate assistance in identifying inefficiencies and implementing countermeasures to help eliminate shortcomings.
      Learn more
  - Intensive Care
    - Intensive Care
      
      Our intensive care unit provides the critical care and support for acutely poor processes and workflows.
      Learn more
  - X-Ray
    - X-Ray
      
      X-ray processes & workflows to find what's broken or could be improved.
      Learn more
- The Journey
  - Products
  - Excite
    - Excite
      
      Build sponsorship, excitement, and hype for the change.
      Learn more
  - Enable
    - Enable
      
      Deploy services and ensure everyone is enabled on how to use the new platform.
      Learn more
  - Expand
    - Expand
      
      Establish a sponsorship team, run training workshops, and manage support operations.
      Learn more
  - Embed
    - Embed
      
      Measure adoption progress, promote success stories, and support users with self-help resources.
      Learn more
- The Reward
  - Products
  - Being Aware
    - Being Aware
      
      Use real-time, in-platform data as the single source of truth - not scattered sources of information.
      Learn more
  - Planning Ahead
    - Planning Ahead
      
      Get clarity on what matters and quickly redirect service coverage to where it's needed most.
      Learn more
  - Being Prepared
    - Being Prepared
      
      Monitor performance to identify areas for improvement and detect service bottlenecks before they occur.
      Learn more
  - Continual Improvement
    - Continual Improvement
      
      Take action on KPIs using time charts, forecasts, breakdowns, and dashboards.
      Learn more
- The Workshop
  - Products
  - Find
    - Find
      
      X-ray processes & workflows to find what's broken or could be improved.
      Learn more
  - Frame
    - Frame
      
      Quantifying the value of what's broken. Understand and prioritize based on performance impact to suggest improvinements using best practices
      Learn more
  - Fix
    - Fix
      
      Modernize legacy processes. Remediate exceptions and respond to critical business events without changing system. Enrich workflows across ServiceNow chatbots, portals, mobile devices, and workspaces to empower people to do more.
      Learn more
- Procise Academy
- Value acceleration
Customer
About

Solutions
- Customer Service
  - Customer Experience
    
    Connect and empower the whole company to increase customer loyalty and improve the bottom line. Learn more
  - Customer Centric Workflows
    
    Connect the entire organization, transform operations, and empower employees to quickly, transparently, and proactively address customer needs. Learn more
  - Self Service
    
    Enable customers to self-serve requests on a broad range of topics, using their preferred channels, without needing to wait for an agent. Learn more
  - Mobile First
    
    Make personalized self-service available anytime with a native virtual agent. Start today. Make it easy to find help and submit requests via a consumer grade mobile experience. Learn more
- Intelligent Automation
  - Automate and Connect Anything
    
    Ensure seamless workflows. Connect systems across the enterprise and automate everyday tasks so your teams can do the work they love. Learn more
  - Creator Workflows
    
    Build connected digital workflow apps fast with a low-code platform. Learn more
  - Predictive Intelligence
    
    Reduce manual work with machine learning classification of tasks, incidents, and cases at scale. Learn more
- Operational Excellence
  - Workflow & Valuestream Analysis
    
    End-to-End analysis of business processes. Creation of transparency and identification of optimization potential. Learn more
  - Manage your Risk
    
    Identify process risks and assign them to processes. Make risks transparent and measurable. Establish a risk management system for continuous risk reduction. Learn more
  - Activate ESG Across the Enterprise
    
    ESG is more than sustainability reporting. We implement sustainability management with continuous improvement. Learn more
  - Metrics & KPIs
    
    Implement an effective measurement system to track goals. We use proven standards such as OKR or KPI definitions. Learn more
  - Innovation with Agile Methods
    
    Accelerate your product and service development. Develop prototypes in days, not months. Learn more
- Technology Excellence
  - Optimize Operations
    
    Expand services while reducing costs, deliver high quality employee experiences, and drive operational resilience, all with significant efficiency gains and less risk. Learn more
  - Strategize your Portfolio
    
    By connecting departments with a single platform, you can automate the end-to-end IT asset lifecycle with workflow. Save millions with actionable insight across the enterprise. Learn more
  - Continuous Delivery
    
    Continuous delivery is an approach to software development where complete software portions are delivered in a ready-to-deploy format in short, controlled cycles. Learn more
  - Scrum / Agile
    
    Prioritize, plan, and manage agile portfolios for optimal business value. Simplify execution so your teams can deliver products and services faster. Learn more
  - SAFe
    
    Prioritize, plan, and manage agile portfolios for optimal business value. Simplify execution so your teams can deliver products and services faster. Learn more
- Workflow Excellence
  - Optimization
    
    Align processes with the customer (internal/external). Effectiveness of processes is specifically improved by eliminating waste and increasing value creation. Learn more
  - Standardization
    
    Document processes in a way that ensures easy digitization. Learn more
  - Compliance
    
    Develop efficient process documentation to meet legal requirements with an acceptable level of effort. Learn more
  - Metrics & KPIs
    
    Make your processes measurable and managable with the help of key performance indicators. Learn more
- Industries
- Value acceleration
Products
- The Clinic
  - Stop the Bleeding
    
    Provide immediate assistance in identifying inefficiencies and implementing countermeasures to help eliminate shortcomings. Learn more
  - Intensive Care
    
    Our intensive care unit provides the critical care and support for acutely poor processes and workflows. Learn more
  - X-Ray
    
    X-ray processes & workflows to find what's broken or could be improved. Learn more
- The Journey
  - Excite
    
    Build sponsorship, excitement, and hype for the change. Learn more
  - Enable
    
    Deploy services and ensure everyone is enabled on how to use the new platform. Learn more
  - Expand
    
    Establish a sponsorship team, run training workshops, and manage support operations. Learn more
  - Embed
    
    Measure adoption progress, promote success stories, and support users with self-help resources. Learn more
- The Reward
  - Being Aware
    
    Use real-time, in-platform data as the single source of truth - not scattered sources of information. Learn more
  - Planning Ahead
    
    Get clarity on what matters and quickly redirect service coverage to where it's needed most. Learn more
  - Being Prepared
    
    Monitor performance to identify areas for improvement and detect service bottlenecks before they occur. Learn more
  - Continual Improvement
    
    Take action on KPIs using time charts, forecasts, breakdowns, and dashboards. Learn more
- The Workshop
  - Find
    
    X-ray processes & workflows to find what's broken or could be improved. Learn more
  - Frame
    
    Quantifying the value of what's broken. Understand and prioritize based on performance impact to suggest improvinements using best practices Learn more
  - Fix
    
    Modernize legacy processes. Remediate exceptions and respond to critical business events without changing system. Enrich workflows across ServiceNow chatbots, portals, mobile devices, and workspaces to empower people to do more. Learn more
- Procise Academy
- Value acceleration
Customer
About

The Journey

The Journey is about managing change. It's not easy, but it's necessary in order to improve and develop - both as an individual and as an organization.

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