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  • Solutions

    • Customer Service

      • Customer Experience

        Connect the entire business and maximize customer value to increase retention and increase profits. Learn more

      • Customer Centric Workflows

        Link and digitize the organization and align the processes to the customer. Empower your team to respond to customer needs quickly, transparently, and proactively. Learn more

      • Self Service

        Enable customers to self-serve requests on a broad range of topics, using their preferred channels, without needing to wait for an agent. Learn more

      • Mobile First

        Make personalized self-service available anytime with a native virtual agent. Start today. Make it easy to find help and submit requests via a consumer grade mobile experience. Learn more

    • Intelligent Automation

      • Automate and Connect Anything

        Ensure seamless workflows. Connect systems across the enterprise and automate everyday tasks so your teams can do the work they love. Learn more

      • Creator Workflows

        Build connected digital workflow apps fast with a low-code platform. Learn more

      • Predictive Intelligence

        Reduce manual work with machine learning classification of tasks, incidents, and cases at scale. Learn more

    • Operational Excellence

      • Workflow & Valuestream Analysis

        End-to-End analysis of business processes. Creation of transparency and identification of optimization potential. Learn more

      • Manage your Risk

        Identify process risks and assign them to processes. Make risks transparent and measurable. Establish a risk management system for continuous risk reduction. Learn more

      • Activate ESG Across the Enterprise

        ESG is more than sustainability reporting. We implement sustainability management with continuous improvement. Learn more

      • Metrics & KPIs

        Implement an effective measurement system to track goals. We use proven standards such as OKR or KPI definitions. Learn more

      • Innovation with Agile Methods

        Accelerate your product and service development. Develop prototypes in days, not months. Learn more

    • Technology Excellence

      • Optimize Operations

        Expand services while reducing costs, deliver high quality employee experiences, and drive operational resilience, all with significant efficiency gains and less risk. Learn more

      • Strategize your Portfolio

        By connecting departments with a single platform, you can automate the end-to-end IT asset lifecycle with workflow. Save millions with actionable insight across the enterprise. Learn more

      • Continuous Delivery

        Continuous delivery is an approach to software development where complete software portions are delivered in a ready-to-deploy format in short, controlled cycles. Learn more

      • Scrum / Agile

        Prioritize, plan, and manage agile portfolios for optimal business value. Simplify execution so your teams can deliver products and services faster. Learn more

      • SAFe

        Align strategic investments and scale work for maximum value so you can deliver innovative solutions. Learn more

    • Workflow Excellence

      • Optimization

        Align processes with internal and external customers. Improve the effectiveness of processes in a targeted manner by increasing value creation. Learn more

      • Standardization

        Document processes in a way that captures best practices and can be easily digitized. Ensure compliance with standards via digital processes. Learn more

      • Compliance

        Document workflows and standards so that they are audit-proof. Ensure compliance with legal requirements. Learn more

      • Metrics & KPIs

        Make workflows measurable and controllable. Define key performance indicators (KPIs) and implement an (automatic) measurement system. Visibility creates transparency and stability. Learn more
    • Industries
    • Value acceleration

  • Products

    • The Clinic

      • Stop the Bleeding

        Provide immediate assistance in identifying inefficiencies and implementing countermeasures to help eliminate shortcomings. Learn more

      • Intensive Care

        Our intensive care unit provides the critical care and support for acutely poor processes and workflows. Learn more

      • X-Ray

        X-ray processes & workflows to find what's broken or could be improved. Learn more

    • The Journey

      • Excite

        Build sponsorship, excitement, and hype for the change. Learn more

      • Enable

        Deploy services and ensure everyone is enabled on how to use the new platform. Learn more

      • Expand

        Establish a sponsorship team, run training workshops, and manage support operations. Learn more

      • Embed

        Measure adoption progress, promote success stories, and support users with self-help resources. Learn more

    • The Reward

      • Being Aware

        Use real-time, in-platform data as the single source of truth - not scattered sources of information. Learn more

      • Planning Ahead

        Get clarity on what matters and quickly redirect service coverage to where it's needed most. Learn more

      • Being Prepared

        Monitor performance to identify areas for improvement and detect service bottlenecks before they occur. Learn more

      • Continual Improvement

        Take action on KPIs using time charts, forecasts, breakdowns, and dashboards. Learn more

    • The Workshop

      • Find

        X-ray processes & workflows to find what's broken or could be improved. Learn more

      • Frame

        Quantifying the value of what's broken. Understand and prioritize based on performance impact to suggest improvinements using best practices Learn more

      • Fix

        Modernize legacy processes.
Remediate exceptions and respond to critical business events without changing system.
Enrich workflows across ServiceNow chatbots, portals, mobile devices, and workspaces to empower people to do more. Learn more
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    • Value acceleration
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Value Acceleration
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