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Agile organisations also need defined processes and clear roles and responsibilities.
The basis for this is effective process management based on a Standard Operation Model (SOM).A Standard Operation Model describes the standardised procedures and guidelines that are necessary to successfully implement a process management system. The SOM enables organisations to manage and improve business processes efficiently.
The main components of a Standard Operating Model are:
1. Process architecture & documentation
2. Roles and responsibilities
3. Performance management
4. Quality Management & Compliance
5. Continuous improvement
6. Empowerment
7. Technology and Tools
8. Governance & Communication
Our white paper provides an insight into the main components mentioned above and can be used as a checklist for your own process management system.