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Goal
The aim of the project was to shorten delivery times and significantly reduce operating costs by optimizing and digitalizing the logistics and delivery processes.
Initial Situation
The pharmaceutical company had a complex logistics chain with many manual processes and suboptimal delivery efficiency. This led to long delivery times, high operating costs and dissatisfied customers.
Measures
1. Analysis of existing logistics and delivery processes
- conducting workshops and interviews with employees to understand the current processes and challenges.
- Identification of weak points and bottlenecks in the logistics chain.
2. Implementation of a transport management system (TMS)
- Introduction of a digital transport management system to automate and optimize transport planning and processing.
- Real-time tracking of deliveries and dynamic route planning to minimize delivery times.
3. Optimization of warehousing
- Implementation of a modern warehouse management system (WMS) for the efficient management and optimization of warehouse stocks.
- Use of barcode and RFID technologies to speed up warehouse processes and reduce errors.
4. Digitization of order processing
- Introduction of EDI (Electronic Data Interchange) systems for automated communication and order processing with customers and suppliers.
- Implementation of workflow automation to reduce manual intervention and speed up processing times.
5. Training and change management
- Training employees in the use of the new digital tools and systems. - Measures to promote acceptance and understanding of the changes.
6. Monitoring and continuous improvement
- Setting up dashboards and KPI monitoring to monitor the performance of the new processes.
- Regular review and adjustment of processes based on the data collected and feedback from employees.
Results
- Shorter delivery times: By optimizing transport planning and handling, delivery times were significantly reduced.
- Reduced operating costs: The digitalization and automation of logistics processes led to a significant reduction in operating costs.
- Increased Efficiency: the efficiency of logistics and delivery processes was significantly increased, resulting in faster and more reliable delivery.
- Improved customer satisfaction: Faster delivery times and increased reliability led to higher customer satisfaction.
- Increased employee satisfaction: Employees reported an improvement in working conditions and increased satisfaction due to a reduction in monotonous and error-prone tasks.
Conclusion
Through the consistent optimization and digitalization of logistics and delivery processes, Procise was able to help the pharmaceutical company significantly shorten delivery times and reduce operating costs. These improvements led to increased efficiency, increased customer satisfaction and improved working conditions, which significantly increased the company's overall performance and competitiveness.